Who we are
This website is operated by Mailer Boxes Co. We are the controller of the personal data you give us through this website.
- Trading name: Mailer Boxes Co
- Email: sales@mailerboxesco.co.uk
What we collect
- Quote and contact forms: your name, email address, phone or WhatsApp number, company, Instagram handle or website, location, the details of your request and any files you upload.
- Orders: billing and delivery details needed to fulfil your order.
- Website use: information such as pages visited, device and browser type and how you arrived at the site, collected through cookies. See our cookie policy.
How we use it
- To respond to your enquiry and prepare quotes and mock-ups (legitimate interests and steps before entering a contract).
- To make and deliver your order and handle invoicing (contract and legal obligation).
- To improve our website and advertising (legitimate interests or consent, where required).
- To send marketing emails, only if you have opted in. You can unsubscribe at any time.
Who we share it with
We share data only with trusted providers who help us run our business, such as our website host, email provider, production partners and couriers, and only as needed. We never sell your data.
Artwork and designs
Files you send us are used only to prepare your quote and produce your order. Your designs remain your property.
How long we keep it
We keep enquiry data for up to 24 months and order records for 6 years to meet UK accounting rules, then delete or anonymise them.
Your rights
Under UK GDPR you can ask to access, correct, delete or restrict your data, object to its use, or request a copy to take elsewhere. Contact us at sales@mailerboxesco.co.uk. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).
Changes
We may update this policy from time to time. The latest version is always on this page.