Custom-made products
Everything we make is produced to your specification, with your artwork and in your chosen size, fabric and finish. Because of this, custom products cannot be returned or refunded simply because you have changed your mind. This does not affect your statutory rights.
Faulty, damaged or incorrect orders
If your order arrives damaged, has a manufacturing fault, or does not match the mock-up you approved, we will put it right. Depending on the problem, we will reprint or remake the affected items, or offer a partial or full refund.
To report a problem:
- Contact us within 7 days of delivery at sales@mailerboxesco.co.uk.
- Include your order number, a description of the issue and clear photos of the affected items and packaging.
- Keep the items until we have reviewed your claim, as we may ask for them back.
What is not covered
- Errors in artwork, spelling or sizes that were present in the mock-up you approved.
- Small colour differences between screens and printed materials, and normal tolerances in print, cutting and garment sizing.
- Damage caused by misuse, incorrect storage or washing against the care instructions.
Cancellations
You can cancel free of charge before you approve your final mock-up. Once production has started, we can only cancel if work has not progressed far enough to incur costs. Any costs already incurred will be deducted from a refund.
Refunds
Approved refunds are made to the original payment method within 14 days.
Contact
- Trading name: Mailer Boxes Co
- Email: sales@mailerboxesco.co.uk